Returns & Exchanges

At Epicured, we are dedicated to providing fresh, chef-prepared meals delivered safely to your door. Due to the perishable nature of our products, we offer a satisfaction guarantee to ensure your culinary experience meets our highest standards.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please check your order immediately to ensure all meals are present and the cooling elements have maintained the appropriate temperature.

• 2.
  Report Issues Promptly

  If you experience any quality issues or damage during transit, contact our support team within 24 hours of delivery with your order number and photos of the concern.

• 3.
  Review by Culinary Team

  Our quality assurance team will review your report to determine if a replacement meal or a credit to your Epicured account is the best resolution.

• 4.
  Receive Resolution

  Approved credits or refunds are processed within 3-5 business days; please note that as perishable items, we do not require you to ship food back to us.