Frequently Asked Questions
Everything you need to know about our gourmet meal delivery service.
How are the meals delivered to my home?
All Epicured meals are shipped in temperature-controlled, insulated boxes with non-toxic ice packs to ensure they arrive fresh and safe to eat.
Are your ingredients organic and locally sourced?
We prioritize seasonal, high-quality ingredients from local farmers and trusted suppliers to guarantee the best flavor and nutritional value in every bite.
Can I customize my meal plan for specific dietary needs?
Yes, our menu is designed to be inclusive. You can filter by gluten-free, low-FODMAP, vegetarian, and dairy-free options to suit your personal health requirements.
What is the shelf life of the meals?
Since we use fresh ingredients without artificial preservatives, our meals are typically best enjoyed within 3 to 5 days of delivery. Each container is clearly labeled with an 'Enjoy By' date.
How do I pause or cancel my subscription?
You have full control. Simply log into your account dashboard and select 'Manage Subscription' to pause, skip a week, or cancel at any time before your weekly cutoff.
What should I do if my delivery is delayed?
While we strive for perfection, delays can happen. If your box arrives late or the temperature indicator suggests it is no longer cold, contact our support team immediately for a replacement or refund.